All Wigs, Extensions, Hair Pieces and products shipped by finelacewigs.com are constructed, inspected and are free from defects in material and craftsmanship at the time of delivery. If customer receives a unit that is not as pictured, it should be returned immediately (within 3 business days) to finelacewigs.com before it is combed, styled or altered in any way. We will provide a replacement matching that of the original order and provide a credit for the initial shipping charge; however refunds are not issued.